Questions and Solutions for Payroll Pro Version 2
(You can use CTRL+F to search for a word or phrase on this page)
If you cant find what you need, try the alphabetical index:
Some Common Questions
ESCT does not show on the IR348 (Employer Monthly Schedule) (This is correct)
If you have received an error message while running Payroll Pro, or there is something Payroll Pro will not let you do, we suggest you first ensure you have the latest version - 2.32 - by checking the version number in the main menu of Payroll Pro. If you are not up to date please use the "Check for Updates Online" option in Payroll Pro to update. This may solve your problem.
If you have been using Payroll Pro with no problems and suddenly find you cannot start Payroll Pro, then you will find that something outside Payroll Pro has changed. You might receive an error message such as "Network Initialisation Failed", or some other message. Click here for help with this.
New Computer - Moving Payroll Pro to another Computer
Windows appears to be blocking Payroll Pro (eg cannot update to latest version, a feature no longer works, and so on)
Click an item below to see a list of related topics
Warning Messages or Payroll Pro not running properly
Installing, Updating or Moving Payroll Pro
Licencing, Additional Payrolls, Employee Capacity
Year End, Change in Financial Year, Anniversary Dates
Holiday Pay and Leave Questions
Warning Messages or Payroll not running properly
If you have received a warning message from Payroll Pro click here
Security Settings on your computer
Missing Data - No companies showing in the "Select Payroll Data" window
Installing, Updating or Moving Payroll Pro
Installation Technical Details (This may help if you want the program and data in separate locations or other scenarios)
Backing Up and Restoring Data
Backup of Payroll Pro - a step by step guide
Error Message when Backing up or Restoring
Backup Drive has changed to A: or B:
Licencing, Additional Payrolls, Employee Capacity
Adding a new company/Processing more than one payroll
New Licence Key for change of computer
Allow more employees/Increase capacity
Printing Payslips and Reports
Clicking Reports nothing happens
Reprint the Update Summary Report
Print Old Records/Previous Years
Nothing prints for payslips or reports
Email Payslips from a GMail Account
Tax, PAYE, and IRD deductions
Student Loan not being calculated for M SL or ME SL tax code
PAYE calculated is not the same as tax tables
IRD Schedule - IR348 Monthly Schedule
Year End, Change in Financial Year, Anniversary Dates
What needs to be done at the end of the year?
Our Financial Year is not the standard 1 April to 31 March
What happens if the end of the financial year falls in the middle of the Pay Period?
Holiday Pay anniversary rollover
Paying your employees
Electronic Banking/Direct Credits
Final Pay and related questions
Negative Gross Payment (deduction before tax)
More than one pay on the same date
Entry of Hours, Days and Leave - Adding and removing days and whole weeks
Allow Payment Date before Period End Date
See Also Printing Payslips and Reports
Mistakes and Corrections
How to roll back to the last pay that was processed
Changing history for a pay processed 2 or more pays back
Forgot to include leave in a previous pay
Manually change a leave balance
Holiday Pay and Leave Questions
Holiday Pay anniversary Rollover
Sick Leave anniversary Rollover
Final Pay and related questions
Entering Holiday Pay, Sick Leave, Bereavement Leave, Public Holidays, Alternative Holidays
more holiday pay, sick leave (sick pay) and other leave questions...
Other Hints or Problems
Utilities/Check Balances - totals not balancing
Adding New Employees - Default Values where many employees have the same attributes
Making Payroll Pro’s windows and text larger for very high resolution screen settings
If you cant find what you need, try the alphabetical index:
